# About OPPI | AI Decision Intelligence for Hospitality > OPPI is AI decision intelligence for hospitality venues. Meet the lean Melbourne team behind it: sports analytics, venue management, agentic engineering. Canonical URL: https://oppi.au/about Site index for agents: https://oppi.au/llms.txt --- About OPPI ## Dashboards require your attention. OPPI doesn't. OPPI is an AI decision intelligence and operations platform for hospitality venues that learns how a venue runs and acts on labour, inventory, compliance and service without waiting for a dashboard to be checked. [Book a demo](https://oppi.au/demo) [Read the story](#origin) What it is A decision intelligence layer for hospitality operations. What it does Learns your venue, then acts on labour, inventory, compliance and service. Who built it Operators who spent years on the floor before picking up a keyboard. Built by people who've been on the floor, for people who still are. Origin ### We started on the floor. Founder Jenson Hemsley Over a decade in hospitality operations. Company Servance Pty Ltd Trading as OPPI Where Melbourne, Australia After years of running venues and stitching together spreadsheets, POS reports, and “good enough” tools, we asked a simple question. What if a venue could *think*? We didn't start with an algorithm. We started with 5 a.m. opens, double shifts, and the chaos of a Friday night. OPPI is the tool we wished we'd had. The rest of it Why we exist ### Hospitality operators are still asked to make high-pressure decisions across labour, inventory, compliance, finance, and service with too much noise and not enough clarity. Less of this We want venues to spend less time chasing admin, reacting to problems, and holding fragmented systems together. More of this We want them to gain more control, stronger consistency, calmer shifts, and more room to focus on team culture, guest experience, and growth. Why it's built this way ### We treat OPPI like a **living** thing. A venue is not a dashboard. It is a body of people, habits, and pressure that changes every service. We built OPPI to feel like that: something you keep well, not something you log into. When the floor treats OPPI as part of the shift, running the venue starts to play like a game you can actually win. Go on Scores you can see. Streaks you can keep. A team that knows if today is healthy. That is not decoration. It is how attention stays on the floor instead of in a back-office tab. Read on The loop is simple. 1. 01 Keep OPPI healthy. 2. 02 Keep your venue healthy. 3. 03 Keep you healthy. A fed, current, confident OPPI notices the roster drift before you do. A healthy venue stops asking you to hold it together with memory and adrenaline. And you get the hours back. The ones that used to disappear into Sunday dread. Keep it fed. It keeps you. Principles ### How we decide what to build. 1. 01 #### Built on the floor Every feature exists because someone who's run a venue needed it. Not because a product committee imagined it. 2. 02 #### Context-first OPPI doesn't just show you data. It understands your venue's rhythms: weather, events, seasons, your roster. Then it connects the dots. 3. 03 #### Action over dashboards Beautiful charts are easy. We obsess over the moments that matter: the nudge before a shift, the alert before a blowout. 4. 04 #### Trust by default Your data never trains models. Encryption at rest and in transit. We earn trust the same way hospitality does: by showing up every day. Principles 01/04 Company ### The facts, plainly. Entity Servance Pty Ltd, trading as OPPI ABN 98 689 020 237 ACN 689 020 237 Built in Melbourne, Australia Contact [hello@oppi.au](mailto:hello@oppi.au) Team ### Lean, but mean. 1. Made of A sports-analytics professional on the tech side. Live scores, live pressure, and calls that cannot wait until Monday. 2. Filled with 15+ years of modern hospitality management. Opens, closes, labour, stock, and the guest in front of you. 3. Topped with Applied agentic engineering. The craft of systems that act, not dashboards that wait to be checked. The layers Servance Pty Ltd · Melbourne, Australia · Trading as OPPI Get started ### Move with confidence. From reactive to proactive. From overwhelmed to organised. See what decision intelligence looks like in practice. [Book a demo](https://oppi.au/demo) [New Venue Program](https://oppi.au/new-venue-program)