# OPPI Comms - Autonomous Team Communication

> Proactive nudges, smart escalation, and quick replies that keep your venue team aligned without managers having to chase anyone.

Canonical URL: https://oppi.au/oppios/comms
Site index for agents: https://oppi.au/oppios/llms.txt

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[oppiOS · all modules](https://oppi.au/oppios) MOD · comms

## OPPI Comms

Autonomous communication that keeps your team aligned

OPPI proactively reaches out to staff about incomplete tasks, shift changes, and operational friction. No more chasing people or hoping messages get read.

Capabilities

1.  01

    #### Proactive Nudges

    OPPI detects incomplete tasks and reaches out before problems escalate.

2.  02

    #### Quick Replies

    Staff respond with one tap instead of typing, reducing friction and response time.

3.  03

    #### Smart Escalation

    Auto-escalates to the next level if no response within a configurable window.

4.  04

    #### Channel Routing

    Messages delivered via WhatsApp, SMS, Email, or Kiosk — automatically choosing the right channel for the situation.

5.  05

    #### Tone Matching

    Communications adapt to the brand voice configured in OPPI Hub.

6.  06

    #### Context Awareness

    Messages include relevant data like % complete and time remaining so staff can act immediately.

In practice

1.  01

    #### Pre-Service Nudges

    Chase incomplete prep checklists before service starts, ensuring nothing is missed.

2.  02

    #### Shift Handover Prompts

    Ensure outgoing staff complete handover notes before clocking off.

3.  03

    #### Incident Follow-Up

    Automatically follow up on flagged issues until they are resolved.

4.  04

    #### Emergency Roster Alerts

    SMS blast when a no-show is detected, offering the shift to available staff instantly.

5.  05

    #### Weekly Performance Digests

    Email summaries sent to managers with communication response metrics and team trends.

oppiOS / comms

### OPPI Comms

Capabilities

06

In practice

05

Route

/oppios/comms

Status

Active

Get started

### Run OPPI Comms on your venue.

[Get early access](https://oppi.au/getOPPI#signup) [All modules](https://oppi.au/oppios)

OPPI Comms · oppiOS module

### \[ COMM\_CHANNELS \]

OPPI picks the right channel for every message — from instant nudges to end-of-week summaries.

#### WhatsApp

Real-time nudges and quick replies via the app staff already use.

Example

"Hey Sarah — your prep checklist is only 67% done. Tap to update or let me know what's happening \[LINK\]"

Highest open rates, instant two-way interaction.

#### SMS / Text

Fallback for staff without WhatsApp or when urgency is critical.

Example

"URGENT: No-show detected for tonight's 6pm shift. Reply YES to pick it up."

Reaches every phone, no app required.

#### Email

Summaries, reports, and non-urgent communications.

Example

"Weekly Performance Digest: 94% task completion rate across 3 venues. 2 items flagged for review."

Paper trail for compliance and documentation.

#### Kiosk Notifications

On-floor alerts pushed directly to the OPPI Kiosk iPad.

Example

"\[ALERT\] Prep station 2 — temperature rising above threshold. Check coolroom door."

Visible to the whole team without personal devices.