Dashboards require your attention.
OPPI doesn't.
OPPI is an AI decision intelligence and operations platform for hospitality venues that learns how a venue runs and acts on labour, inventory, compliance and service without waiting for a dashboard to be checked.
- What it is
- A decision intelligence layer for hospitality operations.
- What it does
- Learns your venue, then acts on labour, inventory, compliance and service.
- Who built it
- Operators who spent years on the floor before picking up a keyboard.
We started on the floor.
- Founder
- Jenson Hemsley
- Over a decade in hospitality operations.
- Company
- Servance Pty Ltd
- Trading as OPPI
- Where
- Melbourne, Australia
After years of running venues and stitching together spreadsheets, POS reports, and “good enough” tools, we asked a simple question.
What if a venue could think?
We didn't start with an algorithm. We started with 5 a.m. opens, double shifts, and the chaos of a Friday night.
OPPI is the tool we wished we'd had.
Hospitality operators are still asked to make high-pressure decisions across labour, inventory, compliance, finance, and service with too much noise and not enough clarity.
We want venues to spend less time chasing admin, reacting to problems, and holding fragmented systems together.
We want them to gain more control, stronger consistency, calmer shifts, and more room to focus on team culture, guest experience, and growth.
We treat OPPI like a living thing.
A venue is not a dashboard.
It is a body of people, habits, and pressure that changes every service.
We built OPPI to feel like that: something you keep well, not something you log into.
When the floor treats OPPI as part of the shift, running the venue starts to play like a game you can actually win.
Scores you can see.
Streaks you can keep.
A team that knows if today is healthy.
That is not decoration.
It is how attention stays on the floor instead of in a back-office tab.
The loop is simple.
- 01Keep OPPI healthy.
- 02Keep your venue healthy.
- 03Keep you healthy.
A fed, current, confident OPPI notices the roster drift before you do.
A healthy venue stops asking you to hold it together with memory and adrenaline.
And you get the hours back. The ones that used to disappear into Sunday dread.
How we decide what to build.
- 01
Built on the floor
Every feature exists because someone who's run a venue needed it.
Not because a product committee imagined it.
- 02
Context-first
OPPI doesn't just show you data.
It understands your venue's rhythms: weather, events, seasons, your roster. Then it connects the dots.
- 03
Action over dashboards
Beautiful charts are easy.
We obsess over the moments that matter: the nudge before a shift, the alert before a blowout.
- 04
Trust by default
Your data never trains models. Encryption at rest and in transit.
We earn trust the same way hospitality does: by showing up every day.
The facts, plainly.
- Entity
- Servance Pty Ltd, trading as OPPI
- ABN
- 98 689 020 237
- ACN
- 689 020 237
- Built in
- Melbourne, Australia
- Contact
- hello@oppi.au
Lean, but mean.
- Made of
A sports-analytics professional on the tech side.
Live scores, live pressure, and calls that cannot wait until Monday.
- Filled with
15+ years of modern hospitality management.
Opens, closes, labour, stock, and the guest in front of you.
- Topped with
Applied agentic engineering.
The craft of systems that act, not dashboards that wait to be checked.
Move with confidence.
From reactive to proactive. From overwhelmed to organised.
See what decision intelligence looks like in practice.