OPPI
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    OPPI Comms

    Autonomous communication that keeps your team aligned

    OPPI proactively reaches out to staff about incomplete tasks, shift changes, and operational friction. No more chasing people or hoping messages get read.

    Capabilities
    1. 01

      Proactive Nudges

      OPPI detects incomplete tasks and reaches out before problems escalate.

    2. 02

      Quick Replies

      Staff respond with one tap instead of typing, reducing friction and response time.

    3. 03

      Smart Escalation

      Auto-escalates to the next level if no response within a configurable window.

    4. 04

      Channel Routing

      Messages delivered via WhatsApp, SMS, Email, or Kiosk — automatically choosing the right channel for the situation.

    5. 05

      Tone Matching

      Communications adapt to the brand voice configured in OPPI Hub.

    6. 06

      Context Awareness

      Messages include relevant data like % complete and time remaining so staff can act immediately.

    In practice
    1. 01

      Pre-Service Nudges

      Chase incomplete prep checklists before service starts, ensuring nothing is missed.

    2. 02

      Shift Handover Prompts

      Ensure outgoing staff complete handover notes before clocking off.

    3. 03

      Incident Follow-Up

      Automatically follow up on flagged issues until they are resolved.

    4. 04

      Emergency Roster Alerts

      SMS blast when a no-show is detected, offering the shift to available staff instantly.

    5. 05

      Weekly Performance Digests

      Email summaries sent to managers with communication response metrics and team trends.

    oppiOS / comms

    OPPI Comms

    Capabilities
    06
    In practice
    05
    Route
    /oppios/comms
    Status
    Active
    Get started

    Run OPPI Comms on your venue.

    Get early accessAll modules
    OPPI Comms · oppiOS module

    [ COMM_CHANNELS ]

    OPPI picks the right channel for every message — from instant nudges to end-of-week summaries.

    WhatsApp

    Real-time nudges and quick replies via the app staff already use.

    Example

    "Hey Sarah — your prep checklist is only 67% done. Tap to update or let me know what's happening [LINK]"

    Highest open rates, instant two-way interaction.

    SMS / Text

    Fallback for staff without WhatsApp or when urgency is critical.

    Example

    "URGENT: No-show detected for tonight's 6pm shift. Reply YES to pick it up."

    Reaches every phone, no app required.

    Email

    Summaries, reports, and non-urgent communications.

    Example

    "Weekly Performance Digest: 94% task completion rate across 3 venues. 2 items flagged for review."

    Paper trail for compliance and documentation.

    Kiosk Notifications

    On-floor alerts pushed directly to the OPPI Kiosk iPad.

    Example

    "[ALERT] Prep station 2 — temperature rising above threshold. Check coolroom door."

    Visible to the whole team without personal devices.